Returns & Exchanges

We want you to love every SENSA piece. If you are not completely satisfied, we offer complimentary returns or exchanges within 14 days for standard items.

Returning an Item

• Items must be unworn and in their original packaging.
• Engraved or custom-made items (including resized pieces) are non-returnable and non-refundable.
• No returns on sale items.

Return Process

To initiate a return or exchange, contact Client Services at info@sensajewellery.com. A complimentary shipping label will be provided.

We recommend returning items in their original packaging with security tags, using registered delivery, as SENSA cannot accept responsibility for lost parcels. Refunds are issued to your original payment method within 7 working days after inspection.

International returns may take up to 28 days to reach us. Customs duties and local taxes are not refundable.

Extended Returns

For gifts, we can arrange an extended return period. Please email info@sensajewellery.com to arrange this.

Repair Returns

For any repairs, contact info@sensajewellery.com. All repair costs and return shipping are covered by SENSA Jewellery.

Return Address

SENSA Jewellery
c/o Sally Bangerter
Mutschellenstrasse 152
8038 Zürich
Switzerland

Top Notch Support

At SENSA Jewellery, we believe every piece should be as unique as the woman who wears it. From changing metals or metal colours, to selecting alternative stones, or making thoughtful design modifications, we tailor each creation to your vision. Simply reach out by email, and we will arrange a personal WhatsApp consultation at a time that suits you — ensuring your bespoke piece is crafted with care, precision, and your individual style in mind.